Cookie Policy

Dated 28.3.2018 


General information 

The Company uses cookies on the Website/Apps. We ask visitors and/or Players (the “User”) to read this Cookie Policy (the “Policy”) carefully before using the Website/Apps. By using or registering on the Website/Apps, or submitting a query to the Company via the Website/Apps or other remote means, the Users accept this Policy. If Users do not accept this Policy, should not use the Website/Apps. 

This Policy is integral part and applies together with the Website/Apps Terms and Conditions (the “GT&C”) and Privacy Policy.The terms not defined in this Policy shall have the same meanings as defined in the Website/Apps GT&C. Therefore the Users will need to read and understand the Website/Apps GT&C and Privacy Notice in addition to this Policy. 

If you do not accept the use of these cookies please disable them by changing your browser settings so that cookies from this website cannot be placed on your device. You can find out more about cookies and how to control them in the information below.

What is a cookie?

An “Internet cookie” is a small file, made up of letters and numbers, which will be stored on the User’s computer, mobile device (including apps) or on any other equipment from which the Internet is accessed, or browser's memory.

The cookie is installed through the request sent by a web-server to a browser (i.e. Internet Explorer, Firefox, Chrome, etc.). It is completely “passive” as does not contain software programs, viruses or spyware and it cannot access the information on the hard drive of the User.

In what we call “web 2.0”, the cookies play an important part in facilitating the access and delivery of multiple services of which the User enjoys on the Internet, such as the correct display of a site when they visit it using a mobile phone.

The cookies offer the site-owners a valuable feedback regarding the means in which their sites are used by the internet Users, so that they can make the sites more accessible for the Users and so that they can include applications or functions in the site which may create a more valuable navigation experience, more useful and more pleasant.

For further information on cookies, including how to see what cookies have been set on the User device and how to manage and delete them, www.allaboutcookies.org may be visited.


What are the advantages of the cookies?

A cookie contains information that makes a connection between the User (web-browser) and the Website (web-server) and/or Apps. If a browser is accessing that web-server again, this can read the already stored information and react as a consequence to that. The cookies ensure the Users with a pleasant navigation experience and sustain the efforts of many websites to offer comfortable services for their users: i.e. the preferences regarding the online confidentiality, preferences regarding the site’s language and the shopping basket or relevant advertising.


What cookies do we use on the Website /Apps?

The types of cookies used on this Website /Apps can be classified into one of three categories: (i) Strictly Necessary Cookies, (ii) Analytics Cookies and (iii) Other Cookies. 

Strictly Necessary Cookies

These cookies are essential in order to enable the Users to move around the Website /Apps and use its features, such as accessing secure areas. These cookies don’t gather information about Users that could be used for marketing or remembering where they have been on the internet. This category of cookies cannot be disabled. We use strictly necessary cookies:

  • that are used as authentication tokens from our own NRGS backend system; and
  • that store the last logged-in User from the device in order to detect if it is the first time a User enters the page using the device.

Analytics cookies

These cookies collect information about how Users use a website or apps, for instance which pages they go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies Users. All the information that these cookies collect is anonymous and is only used to improve how a website works.

The Website uses Google Analytics cookies. Information collected by the Google Analytics cookies will be transmitted to and stored by Google on servers in the USA in accordance with its privacy practices and applicable laws. To see an overview of privacy at Google and how this applies to Google Analytics, please click here. Users may opt out of tracking by Google Analytics by clicking here. This Website uses Google Analytics Cookies used to:

  • create and retrieve tracker objects and create a heat-map of the tracked pages; and 
  • used as unique client identifier.


Other Cookies

These cookies are used when Users visit the Website/Apps and are not logged-in. They are used to enhance the User’s visiting experience and can be disabled by using the general cookie blocking features in the Users´ browsers. These cookies may be set by the Company and/or the following third parties authorized by the Company: 

  • cookies that save the capabilities of the users-browser to provide polyfills if necessary;
  • Maxymiser cookies used to store anonymous identifiers. They enable the optimization platform to remember a User and serve them with the appropriate content while ensuring a fast load of the web page;
  • a Maxymiser cookie is used by the Website as a test to see whether or not browser settings allow cookies to be set on the end-user machine;
  • This is a session token from our own NRGS backend system (widgets); and
  • Hotjar cookies to provide polls, surveys, feedbacks, minimize widgets, generate funnels and avoid re-appearance of already provided feedback. 
  • Adjust cookies.


The Users may control and delete all cookies through the browser settings. Users should be aware that certain features of the content on the Website /Apps might only be available if they allow the installation of cookies in the browser. If Users decide to refuse cookies, they may not be able to experience all or part of the interactive functionality of the Website/Apps.

How to control and delete cookies through the browser

The ability to enable, disable or delete Analytics Cookies can also be completed at browser level. In order to do this should be followed the instructions provided by the User browser. This is usually located within the “Help”, “Tools” or “Edit” facility. Disabling a cookie or category of cookie does not delete the cookie from the browser. The User will need to do this from within the browser.

For more details a User may refer to the “help” option of the browser or use the below links for the settings of the cookies:

Security and confidentiality related issues

Cookies are not viruses. Cookies use plain text formats. They are made up of code pieces so they cannot be executed and cannot auto-run. As a consequence, they cannot be duplicated or replicated on other networks in order to be run or replicated again. Because they cannot fulfill these functions, they cannot be considered viruses. 

Because personal data protection is valuable and a legal right of each internet user, it is important to carefully choose the method of data protection of personal information. For the settings of cookies generated by third parties, the User may visit this site that offers more information on the confidentiality of online adverts: http://www.youronlinechoices.com/uk/

For information regarding the usage of the cookies used by Google Analytics can consult the following site: https://developers.google.com/analytics/devguides/collection/analyticsjs/ cookie-usage

Cookies that have been set in the past

If the User disables one or more Analytics Cookies, the Company may still use the information collected from cookies prior the User disabled them. However the Company will stop using the disabled cookie to collect any further information.


Changes to Cookie Policy

The Company may amend this policy due to legislative changes or regulatory requirement issued by the data protection authorities or other relevant governmental bodies. The Users will be notified in case significant changes are made to this policy.