Problems logging in

Registered but can’t log in? There can be several reasons for this:

  1. You have entered the incorrect information five times when logging on (e.g. incorrect username or password).
    In this case, your account will be automatically locked for one hour. This is a security measure to prevent non-authorised users from accessing your account.
    Solution: Wait until the hour is up and then log in with the correct details.
  2. You have forgotten your password.
    Solution: In this case, request a new password. You can find the “Forgotten password” link directly underneath the password box; use this link to reset and change your password.
  3. You have forgotten your username and password.
    Solution: Please contact our Support team on

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